Refund policy
Last updated: August 12, 2026
RETURN, REFUND, REPLACEMENT, AND CANCELLATION POLICY
At Barrio Kusinero, we want each order to arrive safely, in good condition, and consistent with what you purchased. Because our products are consumable food items, requests are handled with food safety and applicable Philippine consumer laws in mind.
1. ELIGIBLE CONCERNS
Please contact us if:
• A product arrives damaged, leaking, spoiled, defective, unsafe, or with compromised packaging or seal;
• You receive the wrong product or variant;
• Items are missing from your order;
• The quantity delivered is incorrect;
• Your order is materially different from its description; or
• Another problem entitles you to a remedy under applicable Philippine law.
If you suspect that a product is unsafe or defective, do not consume it. Keep the product, bottle, label, packaging, shipping label, and other materials until we advise whether they are needed for evaluation.
2. REPORTING A CONCERN
Please report visible delivery damage, missing items, or an incorrect order within seven (7) calendar days after delivery whenever reasonably possible. Concerns involving a latent defect, product safety, or another issue that could not reasonably have been discovered within that period will still be reviewed in accordance with applicable law.
Email admin@barriokusinero.com or use our Contact Us page. Include your name and Shopify order number, affected item, description, delivery date, available photographs or video, and preferred resolution. Failure to provide a photo or video will not automatically defeat a valid legal claim, but sufficient information is needed to investigate.
3. REVIEW AND RESPONSE TIMES
We aim to acknowledge a complete request within two (2) business days and communicate a proposed resolution within seven (7) business days after receiving the information reasonably needed to investigate. More time may be required when coordinating with a courier, payment provider, manufacturer, or service provider. If so, we will provide a reasonable status update.
4. AVAILABLE RESOLUTIONS
An appropriate remedy may include replacement, refund of the affected amount and legally appropriate delivery charges, completion of missing items, or another remedy agreed with the customer and consistent with law. Customers will not be charged additional shipping for an approved replacement when Barrio Kusinero is responsible for an incorrect, defective, damaged, unsafe, or non-conforming product.
5. CHANGE OF MIND OR PERSONAL PREFERENCE
Because our products are consumable food items, we generally cannot accept a return or issue a refund solely because of change of mind, personal taste preference, or an incorrectly selected flavor or quantity when the correct product was supplied in good condition and as described. This does not restrict remedies for defective, damaged, unsafe, incorrect, misleadingly described, or otherwise non-conforming products.
6. OPENED PRODUCTS
Opened or partially consumed products generally cannot be returned for resale. Opening a product does not prevent reporting a genuine defect, quality concern, safety concern, or non-conformity that became apparent after opening. Retain the affected product and packaging until advised whether they are needed for evaluation or safe disposal.
7. ORDER CANCELLATIONS
Contact us as soon as possible to cancel. We will make reasonable efforts before an order is packed, fulfilled, or handed to the courier. Once shipped, cancellation may no longer be possible. If Barrio Kusinero cancels a paid order because it cannot be fulfilled, the applicable payment will be refunded.
8. APPROVED REFUNDS
Approved refunds will normally be initiated through the original payment method within five (5) business days after approval, unless another lawful method is agreed. Provider posting commonly takes approximately five (5) to fifteen (15) business days but may vary.
9. RETURN SHIPPING
Do not return a product without first contacting us. If a physical return is reasonably required for an eligible claim, we will provide instructions. Barrio Kusinero will bear reasonable approved return or replacement shipping costs when responsible for the problem.
10. CONTACT INFORMATION
Barrio KusineroPh Food Products
DTI Business Name Registration No. 8265832
Mamatid, 4025 Cabuyao City, Laguna, Philippines
Email: admin@barriokusinero.com
Mobile: +63 961 690 0342
You may also use the Contact Us page on barriokusinero.com.
11. PHILIPPINE CONSUMER RIGHTS
Nothing in this policy excludes, restricts, modifies, or waives a right or remedy that cannot legally be excluded under the Consumer Act of the Philippines, the Internet Transactions Act of 2023, their applicable rules and regulations, or other Philippine law.